Full course description

Course Description

Students will go through a set of material on conflict and civility that encourages a proactive approach toward specific conflicts that students face professionally with subordinates, peers and superiors. After identifying specific conflicts from their work, students will go through material on individual conflict management styles. This material encourages an individual approach to managing conflict by reflecting on the student’s conflict management style in relation to the conflict management styles of the people he or she works with. Following this individualized consideration of conflict management, students will then consider how various structural factors (power, hierarchical status, resources) also influence conflicts. This balance between the individualized approaches to and structural dimensions of conflict provides students with a perspective that encourages them to be proactive about conflict.

You will have 180 days from the date of enrollment to complete the course.

Course Objectives

After completing this course, you will be able to:

  • Recognize specific conflicts that you face at various levels of your professional roles with subordinates, peers, and superiors.
  • Identify your preferred conflict management styles and evaluate how this style matches with the individual conflict management styles of others.
  • Apply the structural approach to conflict in order to assess how a particular conflict is influenced by power differences, hierarchical differences, and the presence or absence of money or resources.
  • Create a strategic approach to conflict that incorporates a consideration of individual conflict management styles along with a review of structural influences with the goal of approaching conflicts in a proactive manner.

About the Center for Executive Education

Since 1949, the Center for Executive Education (CEE) has provided results-driven management and leadership training to thousands of business professionals. In addition to Management Essentials Online, the CEE offers custom-built programs to businesses and organizations, as well as the Business Analysis Program and Project Management Program. To learn more, contact us at executiveed@katz.pitt.edu or call 412-648-1600.